3-5 Business Days

Orders are sent via Royal Mail Recorded service which you can choose at checkout – Delivery is normally between 24-48 hours, although we do ask customers to allow 5 working days for delivery in case of a delay.

Free delivery on all orders over £20 otherwise postage is dependent on weight of products with a standard of £3.95

We aim to dispatch all orders received before 3:30pm GMT on the same day.

If there should be a problem with your order then we will inform you by email or telephone.
Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.

We have a unique delivery system that will only charge you for the weight of your total order and you can obtain a guaranteed quote before purchasing your orders.

We offer a guaranteed next working day delivery service for UK only orders placed before 2.30pm GMT.

Orders placed before 2.30pm GMT on a Friday will most likely be delivered the following Monday, although delivery may be attempted on the Saturday morning (this is at the discretion of Royal Mail or any courier that we may use).

Orders placed at the weekend will be processed and dispatched the following Monday for delivery on Tuesday. Bank Holidays and strikes will cause a delay (for their duration) and should not be considered working days.

These timings assume that the item(s) you order are in stock, which they should be if displayed on our website. However, sometimes stock discrepancies occur and an item may be accidentally on display but unavailable. If this is the case then we will inform you by email as soon as we are made aware and we will of course refund you the next day delivery surcharge unless you chose an alternative item in time for us to substitute and dispatch that day.

Due to high risk and/or shipping costs, Chelleon may not ship to some countries. We will contact you by e-mail if we are unable to ship to your country.

Chelleon accepts payments from Visa, MasterCard, and most major credit cards. We also accept International Bank wire transfers – Please contact us for further instructions and information on international bank wire transfers.

International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.

Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.

Your payment will be billed in UK Pounds and your credit card company will bill you with your home currency at the current exchange rate.

International shipping varies due to the weight of the product. Please add the items you would like to your shopping cart and select the destination country. We will instantly provide you with the exact cost to ship the items in your shopping cart to your selected country.

• Environ
• Advanced Nutrition Programme
• et al.

VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community.

Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Chelleon cannot advise on import tax and duty enquiries.

Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of Chelleon.

Chelleon will not refund or exchange product(s) that have been opened or used unless, in the unlikely event a product(s) has caused an adverse reaction and proof has been provided to Chelleon and a return has been agreed upon.

Makeup Specific Returns

We do not accept returns on Jane Iredale Makeup, due to the nature of the products not containing a safety seal for hygiene reasons we cannot risk reselling products to our customers.  

Returns will only be accepted if a product is faulty or caused a reaction and proof has been provided. 

1. Email us at returns@chelleon.co.uk with your order number.

2. We will send you a return code and return address.

3. Post your items in unused condition back to us.

4. We will refund your purchase after processing within 21 days.

All we ask is that you inform us by email or post and return the product within 30 working days from the day after receipt.

Email us at: returns@chelleon.co.uk
Subject Line: [Your Order Number] Return Request

We will send you a return code and return address.

Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges.

We recommend using an insured delivery service.

You should allow up to 21 days from receipt of your returned goods for your refund to be processed. We will typically refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.

Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.

If you do cancel a contract, then you must notify us in writing by sending an:

Email to: info@chelleon.co.uk

A letter to:
Chelleon,
Atlantic Business Centre,
Atlantic Street, Altrincham,
Cheshire WA14 5NQ.

Or calling us on: 0161 972 0998
(Lines open Monday to Friday from 9am – 5pm GMT).

You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you.

We will notify you when we wish to collect the goods. The goods will be collected by us within 30 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.
You also have the right to cancel your order prior to despatch or performance within 7 days of placing it.

We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 14 days from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).

Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).

If a product is damaged or faulty, please contact us at once and no later than 14 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under RETURNS section.

Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item dispatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.